King Saud University- Medical City Launches the Patient Experience Office
Translated by: Mariah Al-Kiady
In accordance to The Medical City Strategic and comprehensive plan for services improvement, KSUMC has launched the Patient Experience Office. The Office aims to enhancing the patients experience during his/her therapeutic journey, through preparation of periodic follow-up programs and inspection rounds inside The Medical City, in order to help evaluate the provided services by the staff of the Patient Experience Office.
Rector of King Saud University and Board Director of King Saud University -Medical City (KSUMC) Dr. Badran Al-Omar stated that establishment of Patient Experience Office aims to increase the satisfactory level of the health care services, as well as seek improvement for the provided services through the periodic follow-ups.